Thursday, February 17, 2011

MagicJack "Your number is being identified as a local number when it is a long distance number"

Recently, several people that tried to call me have report ed that they receive a message when trying to call my MagicJack"Your number is being identified as a local number when it is a long distance number".  They have no issues calling my cell phone, only my MagicJack.  Not sure why MagicJack cares how the call was routed, but my cell phone doesn't.

Here is the conversation I had with MagicJack about it:

Please wait for a site operator to respond.
You are now chatting with 'Jillian'
Your Issue ID for this chat is ***************
Jillian: Hello, how may I help you?
Me: Several people have reported to me that when they try to call my MagicJack number they get a message stating that their carrier has routed the call incorrectly and are not being connected to my MagicJack.
Jillian: Your number is being identified as a local number when it is a long distance number
If you are getting a message stating "Your number is being identified as a local number when it is a long distance number", you need to call your long distance carrier and tell them to route your call properly.

For you convenience, we have provided some common long distance carriers' phone numbers below:

Sprint             866-866-7509      
MetroPCS             888-863-8768      
AT&T             800-331-0500      
T-Mobile             877-878-7326      
Verizon             718-890-1800      
Sprint             800-639-6111      
Cricket             800-274-2538      
Optimum Lightpath             866-611-3434      
Comcast             800-266-2278      
Verizon             800-837-4966      
Bell Mobility             800-667-0123      
Comcast             888-266-2278      


For all other providers please check your monthly statement for their contact information.



Me: You are speaking of their long distance carrier, correct?
Jillian: Please call your phone carrier and let them route the calls properly.
Me: MagicJack is my phone carrier
Me: They had no problems reaching my cell phone. Why does this impact my MagicJack?
Jillian: I mean the phone carrier of the caller that can't call you.
Me: They had no problems reaching my cell phone. Why does this impact my MagicJack?
Jillian: One moment please...
Jillian: Thank you for waiting.
Jillian: Please let your caller call their phone carrier and ask to speak with the translation department.
Me: They had no problems reaching my cell phone. Why does this impact my MagicJack?
Jillian: It is possible that the phone carrier did not route the call properly and restricted the magicJack connection.


After this conversation I called my cell carrier, Verizon, and they said that they have run into this a couple of times with MagicJack and they find that they are routing everything correctly and can call any phone except a MagicJack.  They said that after they looked into it for a while, they turned it over to their legal department.  From the way the Verizon tech made it sound, MagicJack may be blocking all cell traffic.  My friend called my MagicJack and I called it.  Both of us were blocked and have different cell carriers.

1 comment:

Luciana Lambert said...

That is awful! Nobody can call you... I got this Magic Jack mostly to RECEIVE calls, not dial.. and the same thing is happening.. It really sucks. Magic Jack is only to dial, not to get calls, their advertising is a SCAM.